All comfirm order(s) will be processed within 2-3 working days* excluding Weekends & Public Holidays . All orders have to be processed/packed for shipment arrangement and the delivery timeline might be subjected to custom clearance and logistic handling/processes. We will email you tracking code once your parcel is dispatched from our warehouse.
HayraExclusive only send orders to street address in Malaysia. At the time of delivery, you may be required to validate the delivery by signing off with the delivery personnel. You may inspect the packing of the parcel to ensure the seal is not damage or open. The delivery process will follow courier policy and management. We only able to deliver to one address per order. If you want deliver to multiple address, please place your order separately for each address.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us or recipient not able to collect parcel on time resulting in the parcel bouncing back to us thus incurring additional postage cost.